FAQ

Where are your products made?

JB Cosmetics Skincare products are made in the UK.

How do I choose a product?

Each product page shows its size, price and description. If you need help choosing, email info@jbcosmetic.com before ordering.

Can I return or exchange an item?

We do not offer discretionary exchanges or returns of opened or unsealed personal care products for hygiene reasons. Eligible online orders may have a 14-day cancellation right, and faulty or misdescribed items remain covered by UK consumer law. Please read our Returns & Exchanges policy before ordering.

What if my order arrives damaged or incorrect?

Email info@jbcosmetic.com with your order number and details of the issue so we can help.

How can I contact you?

Email info@jbcosmetic.com.